What is the IT Helpdesk Ticketing Tool?
The IT Helpdesk Ticketing Tool is a software platform designed to manage IT support processes including incident management, request fulfilment, and change management. It helps streamline IT support operations, track issues, and ensure timely resolution.
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Who are the primary users of the IT Helpdesk Ticketing Tool?
The primary users include: End Users: For creating and tracking tickets, and accessing the knowledge base. IT Support Staff: For managing and resolving tickets, and updating the knowledge base. Line Managers: For approving requests. Heads of ...
How can I create a new ticket?
To create a new ticket, follow these steps: Log in to the IT Helpdesk Ticketing Tool. Navigate to the “Submit a Ticket” section. Fill in the required fields based on the category and subcategory of the ticket. Add a detailed description, attach any ...
IT Helpdesk Manual
Home/landing screen – You can see dashboard of Helpdesk Raisse a ticket – A ticket can be raised by clicking on following options My Area Tickets Submit a ticket Upon clicking in any of the above option, you will be redirected to “My Area” screen ...
How will I follow-up on ticket?
You can followup on a ticket by replying on ticket from helpdesk or email