How can I create a new ticket?

How can I create a new ticket?

To create a new ticket, follow these steps:

  1. Log in to the IT Helpdesk Ticketing Tool.
  2. Navigate to the “Submit a Ticket” section.
  3. Fill in the required fields based on the category and subcategory of the ticket.
  4. Add a detailed description, attach any relevant files, and submit the ticket.

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    • IT Helpdesk Manual

      Home/landing screen – You can see dashboard of Helpdesk Raisse a ticket – A ticket can be raised by clicking on following options My Area Tickets Submit a ticket Upon clicking in any of the above option, you will be redirected to “My Area” screen ...

    • Can I track the status of my ticket?

      Yes, once a ticket is created, you can track its status in the “My Tickets” section. You will also receive notifications about updates.

    • How will I follow-up on ticket?

      You can followup on a ticket by replying on ticket from helpdesk or email

    • What are the Categories and Subcategories available?

      Ticket categories include Hardware, Software, Network, and Access. Each category has specific subcategories (e.g., Laptop, Desktop under Hardware; Email, URL Access under Software). Please refer to the attached excel for details

    • How can I reopen a resolved ticket?

      Tickets can only be reopened if they are in “Resolved” or Closed" status. The “Reopen Ticket” button will be available until the ticket has been closed. A ticket can also be reopened if you reply or comment on a ticket.