How can I reopen a resolved ticket?

How can I reopen a resolved ticket?

Tickets can only be reopened if they are in “Resolved” or Closed" status. The “Reopen Ticket” button will be available until the ticket has been closed. A ticket can also be reopened if you reply or comment on a ticket. 

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    • When my ticket will be responded and resolved? What is an SLA?

      Service Level Agreement (SLA) defines the expected timeframe within which the support team must respond to and resolve a ticket. SLAs are set for different ticket categories and subcategories.

    • How will I follow-up on ticket?

      You can followup on a ticket by replying on ticket from helpdesk or email

    • How can I create a new ticket?

      To create a new ticket, follow these steps: Log in to the IT Helpdesk Ticketing Tool. Navigate to the “Submit a Ticket” section. Fill in the required fields based on the category and subcategory of the ticket. Add a detailed description, attach any ...

    • How will I be notified about ticket updates?

      Notifications will be sent via email and in-app messages regarding ticket updates, reminders for pending approvals, and SLA breaches.

    • Can I track the status of my ticket?

      Yes, once a ticket is created, you can track its status in the “My Tickets” section. You will also receive notifications about updates.