Can I receive follow-up notifications?
Yes, follow-up notifications will be sent to the assigned agent every 2 days for open tickets.
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How will I follow-up on ticket?
You can followup on a ticket by replying on ticket from helpdesk or email
Can I track the status of my ticket?
Yes, once a ticket is created, you can track its status in the “My Tickets” section. You will also receive notifications about updates.
How will I be notified about ticket updates?
Notifications will be sent via email and in-app messages regarding ticket updates, reminders for pending approvals, and SLA breaches.
How can I create a new ticket?
To create a new ticket, follow these steps: Log in to the IT Helpdesk Ticketing Tool. Navigate to the “Submit a Ticket” section. Fill in the required fields based on the category and subcategory of the ticket. Add a detailed description, attach any ...